Voice AI Chatbots

We worked with a hospitality group to build a voice-first AI concierge that handles guest inquiries, bookings, and recommendations across their properties — available 24/7 in multiple languages.

The challenge

The front desk team was overwhelmed with repetitive guest questions — Wi-Fi passwords, restaurant hours, local recommendations, booking modifications. During peak hours, wait times stretched and guest satisfaction scores dropped. Hiring more staff wasn't sustainable across all properties.

What we built

We built a voice AI system that answers guest queries naturally, handles booking modifications, and provides personalized local recommendations. The system integrates with their property management software, speaks multiple languages, and escalates complex requests to human staff with full context.

Results

• 70% of guest inquiries resolved without human intervention
• Guest satisfaction scores improved by 15 points
• Front desk staff freed to focus on high-touch guest experiences